Genuine, ethical & supportive.
These are the words of someone who contacted our Free probate dispute helpline for legal guidance on an inheritance issue. On this occasion we had to advise the caller that her case did not have sufficient merit to warrant her spending money on making a legal claim. Nevertheless, we gave the case a thorough review on a completely free of charge basis, and she went away pleased that she had not been encouraged to spend money on a case she was unlikely to win.
While we always hope to be able to deliver good news and to tell clients they have a strong case, we have a duty to provide an honest appraisal of a potential claim so that they do note waste time and money and a futile cause. It is a duty that we take very seriously and we think these three words, genuine, ethical & supportive, accurately sum up our approach.
The full five-star review that was left on the independent website, ReviewSolicitors, stated:
“I stumbled across Kristi via an online search seeking a more practical solution after approaching a local High Street firm of solicitors. Although I (didn’t) have a strong legal case Kristi was kind enough to take extensive details from me and provide a comprehensive response outlining my options and costings for pursuing my case which patently were not viable. The advice I had received from the probate office could have had a detrimental outcome if I had pursued that line of action unbeknown to me.
Kristi made no financial gain, providing helpful and invaluable advice which I was unable to procure from the Citizens Advice or from local solicitors offering zero guidance apart from an hour of their time for an exorbitant fee. It is refreshing to find an ethical, trustworthy practice acting in the best interests of the individual whilst taking extensive emails and giving feedback on the details of the case with no intention of extracting a fee from a futile cause. I am very grateful to have found Kristi on a random Google search, if my circumstances required legal representation, I would return to her without hesitation!’